Telemedicine gives you access to treatment for an illness without having to go to the doctor’s office. Your benefits include coverage for telemedicine, to make it more convenient for you to get care when you need it.
Your benefits
If you’re enrolled in a JAS medical plan, you have access to a service called MDLIVE. This is a telemedicine option that allows you to speak with a doctor by phone or video 24/7.
Telemedicine appointments can be a convenient option to help you better understand certain symptoms and the next best steps to take. They can be ideal for people with symptoms like allergies, headaches, coughing, sore throats, or the seasonal flu. You can also use MDLIVE for prescription management. This option isn’t meant to replace emergency room visits or urgent care.
JAS medical plans cover MDLIVE when getting care for certain non-emergency medical conditions like the flu, the common cold, pinkeye, rashes, and fevers. Some plans also include coverage for mental health telehealth visits.
3 steps to connect
Virtual care visits are convenient and easy. To schedule an appointment:
- Access MDLIVE by logging into myCigna.com and clicking on “Talk to a doctor.” You can also call MDLIVE at 888-726-3171. (No phone calls for virtual dermatology.)
- Select the type of care you need: medical care or counseling; cost will be displayed on both myCigna.com and MDLIVE
- Follow the prompts for an on-demand urgent care visit, to make an appointment for primary or behavioral care, or to upload photos for dermatology care
Select the button below to visit myCigna.com and make an appointment for virtual care today.
